RETURNS & EXCHANGES POLICY — Life Essentials

We want you to be completely happy with your order. If something isn't right, here's how returns and exchanges work. These terms do not affect your statutory rights.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, contact us in writing (email is fine) within this period. Once you've told us you want to cancel, you then have a further 14 days to send the goods back to us.

Please note: for health and hygiene reasons, this right to cancel does not apply once a supplement product's seal has been broken or the packaging opened, unless the product is faulty. Unopened, unused products in their original packaging can be returned within the 14-day period.


Refunds

Once we receive your returned goods, we'll process your refund within 14 days, including the original standard delivery charge (return postage is your responsibility unless the item is faulty). Refunds go back to your original payment method.

Once we have stated that we have processed a refund on our side, Please allow 3-5 business days for the refund to appear in your account, depending on your bank or card provider.


Exchanges

Want a different product or size instead? Contact us within 14 days of delivery and we'll arrange an exchange, subject to the same condition requirements as above (unopened and unused, unless faulty). If there's a price difference, we'll let you know before processing.

Faulty or Damaged Goods

If your order arrives faulty, damaged, or not as described, contact us as soon as possible with photos where relevant. Under the Consumer Rights Act 2015, you're entitled to a repair, replacement, or refund. We'll cover return postage costs for faulty items.

Please inspect your order upon delivery and let us know of any issues promptly.

How to Start a Return, Exchange, or Refund

Contact us at info@lifeessentials.co.uk with your order number and reason for return. We'll confirm next steps and provide a returns address. Please do not send items back without contacting us first.

Subscriptions

If you've signed up to a Subscribe & Save plan, you can pause, skip, or cancel your subscription at any time from your account, or by contacting us directly. To avoid being charged for your next delivery, please make any changes before your next order begins processing.

Cancelling your subscription only affects future deliveries, it does not automatically create a return for orders already dispatched. Each individual delivery is treated as its own order for the purposes of your right to cancel and our returns policy above.

If a subscription order arrives faulty or damaged, this is covered by the Faulty or Damaged Goods section above, the same as any other order.